Faq -

Frequently asked questions

The recommended device requirements are PC or Laptop with Windows 10 or 11 with a minimum 10“ screen or an iPad with iOS 14 or higher. A webcam is essential, and we recommend using headphones for an optimal experience. Minimum hardware requirements are: 1.1 GHz or faster, two core processor; 4.0 GB of RAM; with a 1024 x 768 screen resolution. Whilst you can use other hardware including Android, some features may be impaired or unavailable. Please consult Microsoft Teams hardware requirements.

You will need access to Microsoft Teams. Students are sent their login details via email upon enrolment.

Click here to get the detailed guide of how to join your class.

During the lesson, teacher will share teaching materials with slides, videos and use digital board to write and interact with students, so it is important to have a bigger screen. We care about the learning experience and outcome, we strongly suggest you to use a PC, laptop or iPad.

Our teachers use the highest quality materials published by Oxford University Press, supplemented with custom, teacher created content. Our flexible approach to syllabus means that our students get the support they really need to improve. We consult the Common European Framework of Reference for Languages (CEFR) to ensure that our students receive the best possible preparation for the future. And students are not required to purchase any teaching material.

All our teachers are certified by either Cambridge University or Trinity College London and have extensive experience and training in delivering high quality English Language lessons to young learners online.

We provide packages of 3-months and 6-months course, you can also book the course with subscription model. For prices, please visit home page of website for more details: https://www.meridianenglish.com/

Click here to get the detailed guide of how to join your class. Our academic department is in charge of carefully grouping the classes so that students can learn English with peers of their age and level, and with the most appropriate teacher for the stage they are.

Please follow the instructions of the link below to book your course: https://www.meridianenglish.com/booking/

We support many types of payment method, including credit cards, Paypal, Wechat Pay, Alipay etc., you can either pay a course package with longer term, or pay monthly through the subscription model.

Terms & Conditions in short

For any bookings made with Meridian, there is a seven-day period during which you can cancel your booking without any charge. This applies to bookings made more that 15 days before the planned start of the course. If you cancel your programme within 15 days before the planned start, there is an administration fee of ₤50 (UK Pounds), If you cancel your programme within 10 days of the planned start date, there is no refund. All cancellations must be made in writing to Meridian (info@tellusgroup.co.uk). Any refunds will be made to the same account/facility your payment was made from. If you do not attend your course, arrive late or are absent during your programme, you will not be given a refund. Absent days are not added to the end of the programme.

If you want to change your start date you must apply to us in writing (info@tellusgroup.co.uk) including a copy of your invoice. Changes to start days are at the discretion of Meridian. We will charge you an administration fee of ₤50 each time your course details are changed. If you change your course start date before 10 days of the start there is no charge. In exceptional circumstances such as sickness we will use our discretion.

There will be no study (class) on a National (public) holiday. The lost sessions will be added to the end of a programme. Consult the calendar of public holidays on our Calendar. Calendar

For further questions, click the link below to search: