Frequently asked questions

The recommended device requirements are PC or Laptop with Windows 10 or 11 with a minimum 10“ screen or an iPad with iOS 14 or higher. A webcam is essential, and we recommend using headphones for an optimal experience. Minimum hardware requirements are: 1.1 GHz or faster, two core processor; 4.0 GB of RAM; with a 1024 x 768 screen resolution. Whilst you can use other hardware including Android, some features may be impaired or unavailable. Please consult Microsoft Teams hardware requirements.

You will need access to Microsoft Teams. Students are sent their login details via email upon enrolment.

Click here to get the detailed guide of how to join your class.

During the lesson, teacher will share teaching materials with slides, videos and use digital board to write and interact with students, so it is important to have a bigger screen. We care about the learning experience and outcome, we strongly suggest you to use a PC, laptop or iPad.

Our teachers use the highest quality materials published by Oxford University Press, supplemented with custom, teacher created content. Our flexible approach to syllabus means that our students get the support they really need to improve. We consult the Common European Framework of Reference for Languages (CEFR) to ensure that our students receive the best possible preparation for the future. And students are not required to purchase any teaching material.

All our teachers are certified by either Cambridge University or Trinity College London and have extensive experience and training in delivering high quality English Language lessons to young learners online.

We provide packages of 3-months and 6-months course, you can also book the course with subscription model. For prices, please visit home page of website for more details: https://www.meridianenglish.com/

Click here to get the detailed guide of how to join your class. Our academic department is in charge of carefully grouping the classes so that students can learn English with peers of their age and level, and with the most appropriate teacher for the stage they are.

Please follow the instructions of the link below to book your course: https://www.meridianenglish.com/booking/

We support many types of payment method, including credit cards, Paypal, Wechat Pay, Alipay etc., you can either pay a course package with longer term, or pay monthly through the subscription model.

Terms & Conditions in short

For any bookings made with Meridian, there is a seven-day period during which you can cancel your booking without any charge. This applies to bookings made more that 15 days before the planned start of the course. If you cancel your programme within 15 days before the planned start, there is an administration fee of ₤50 (UK Pounds), If you cancel your programme within 10 days of the planned start date, there is no refund. All cancellations must be made in writing to Meridian (info@tellusgroup.co.uk). Any refunds will be made to the same account/facility your payment was made from. If you do not attend your course, arrive late or are absent during your programme, you will not be given a refund. Absent days are not added to the end of the programme.

If you want to change your start date you must apply to us in writing (info@tellusgroup.co.uk) including a copy of your invoice. Changes to start days are at the discretion of Meridian. We will charge you an administration fee of ₤50 each time your course details are changed. If you change your course start date before 10 days of the start there is no charge. In exceptional circumstances such as sickness we will use our discretion.

There will be no study (class) on a National (public) holiday. The lost sessions will be added to the end of a programme. Consult the calendar of public holidays on our Calendar. Calendar

School holidays (Vacations) are shown in the calendar available on the school website. There will be no study on these days and lost sessions will be added to the end of a programme. Calendar (Link)

If you arrange holiday during your programme, we request you to give us notice so that we know a child is officially absent. If you are under 18 holidays must be arranged with us by your guardian. These types of holidays cannot be added to the end of your programme.

If your child is going to be absent or taking leave, please give us notice so that we know a child is officially absent. These types of absent days cannot be added to the end of your programme. If your child has a long-term absence (more than three consecutive weeks) due to sickness, please provide documentary evidence such as a doctor's letter and the missed days will be added to the end of the programme.

We can exclude a child from the programme if there is evidence of: • gross misconduct • abusive behaviour, causing offence to staff at Meridian and or other students. In these cases, you will not be refunded any fees and we will accept no responsibility for providing an alternative.

Any complaints should first be made in writing to info@tellusgroup.com. Provided that a complaint is received within one month of the course ending and all fees have been paid, it will be investigated fully. If the matter is not resolved, then you may complain in writing to the CEO. In the unlikely event that the issue remains unresolved, the next step is to contact the governing body for all accredited language schools in the UK, the British Council. We will provide you with our complaint's procedure following receipts of your written complaint.

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