Meridian School of English and Tellus College are trading names of Tellus Education Group Ltd. Hereafter Tellus Education Group Ltd will therefore be referred to as 'we', 'us' and 'our'.
Tellus Education Group Ltd is, registered in England and Wales with company number 03029969, whose registered office is C/O Francis Clark Llp, North Quay House, Sutton Harbour, Plymouth, PL4 0RA, UK.
Personal data is defined by the General Data Protection Regulations as:
"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
Anyone can access our Website without the necessity to register an account. Therefore, limited use of the Services is always possible without the provision of your personal details (for example, browse the Website, check how we work (e.g. look through the list of our teachers, review the variety of services etc.). However, whenever you access the Website we collect log information and put cookies, by which we track your activity on the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed. This information may include IP addresses, and any information collected by cookies. You can always opt out from cookies except from those, without which the Website cannot work.
When you purchase one of our online courses and register with us as a user, we will collect the following information:
We collect personal data as set out below in order to promote and provide our services.
We collect student data in order to facilitate our teaching activities including monitoring, achievement, progression and feedback.
When collecting data for students, we may occasionally collect personal data for children. This information is normally provided to us by the parents, or by agents.
For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
We collect limited personal data from our agents to enable us to keep in contact about opportunities for their clients to use our services. We also provide agents with data about their clients' participation of our programme.
We collect Course Applicant data in order to ensure smooth conversion of this data once the application has been processed. We collect limited personal data from enquirers to enable us to provide our prospective clients with accurate and useful information regarding our services.
You can turn off cookies, but if you do, you may not be able to use all the features on our websites and we may not be able to store your preferences (such as whether you have accepted cookies). This will not prevent other cookies being placed on your device unless you adjust your settings.
We collect the information listed through different channels:
We process your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
For the above purposes, we may share your information with the following third parties. Please note that any third parties' use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws. We suggest that you carefully review any third party privacy policies that may apply to you.
Third parties that may receive your information include:
We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.
Our general retention period is five years after a record has ceased to be active.
We allow our staff to access and use your information for the purposes for which you have provided it to us.
Any third-party agencies engaged by us to carry out our services are carefully selected and required to demonstrate compliance to UK data protection legislation.
We will only share your personal information with third parties where it is directly relevant to the services you have requested. We require third parties to treat your data with the same level of care as if we were handling it directly.
We may also disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements, or to protect the rights, property or safety of Tellus Education Group Ltd.
While we will seek consent at the point of collecting your data, in some cases we may process data without consent when we are legally allowed to do so and where it is in our legitimate interests.
You can withdraw your consent at any time.
If you request not to receive any further contact from us, we will keep a record, so we know not to contact you in the future. This will include your name, organisation and preference not to be contacted.
We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data. These are:
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the 'Legal information and how to contact us' heading below.
You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also email us at email@example.com in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible. You have the right to delete your account. To do so, please contact firstname.lastname@example.org
Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
The controller of personal data is the company that determines the purpose and means of processing your personal data. The controller of your personal data for marketing purposes is Tellus Education Group Ltd.
You have a right to access the personal information we hold about you and in certain circumstances to be provided with a copy of that information. You can request this by using the contact details below.
If at any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, please contact us using the details below. Please note that we will keep some basic contact information to ensure we don't contact you again in the future. If we completely erased your records, then we wouldn't be able to ensure we don't contact you again in the future.
Data Protection Officer, Tellus Education Group Ltd, Ocean Studios, Royal William Yard, Plymouth, PL1 3RP, UK.
Requests will be dealt with and responded to within 30 days.
If you are unhappy with the way in which your personal data has been handled you are entitled to make a complaint to email@example.com
We store your data on two different platforms:
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.
Any payment transactions will be encrypted using SSL technology (SSL stands for 'Secure Sockets Layer' and creates encrypted connections).
Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the safety of your data during transmission, but once we receive your data it will be used and stored securely.
When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the United Kingdom or outside the European Economic Area, which may have different standards of data protection than in the UK. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to avail yourself of our services and products or if your concerns about the handling of data require you to refrain from using our Website.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.
This page was last updated on 21 April 2022