Frequently Asked Questions

Frequently Asked Questions

Booking

Select the course and the number of sessions click on the Book button and the registration begins.
Click here to get the detailed guide of the equipment you need.
Once we receive your payment you will receive an automatic email with login details and how to access the portal, if not click here for support.

Course Information

All our courses start on a Monday (with the exception of UK public holidays). Where possible we aim to start courses within 14 days after registration.
Each course booking is calculated as a fixed number of sessions. 3, 6 and 12 month descriptions are for illustrative purposes only. At the booking stage you will see your official course start and finish dates that take any public holidays or school closures in to account
Minimum 4 and maximum 6 students in every group. Trials may vary.
Delta is the Diploma in Teaching English to Speakers of Other Languages and is an advanced TEFL qualification. It can only be taken by qualified English teachers with a few years of teaching experience who are looking to advance their qualifications.
If you do not know your level you can take our FREE online placement test.
Please follow this link to see the official list of British Council accredited centres.
Our classes are exclusively taught in English giving our students maximum exposure to the language. We use principled techniques to communicate with learners of all levels.
We ensure the quality of our classes in the following ways:
  • We hire high quality teachers.
  • We use high quality materials.
  • We record all our lessons for safeguarding and quality assurance purposes.
  • We conduct regular training, development and observation sessions with our staff.
This will depend entirely on the level of the class and the dynamic of the group. We are very conscious of the amount of schoolwork many of our students already have.
It is important to let us know if you feel the class to which you have been assigned is not the correct level. We do recommend that at least two weeks of full participation is needed to be sure that this is the case. Many English Language classes have students of mixed ability, and our teachers are trained to cater for all students in this environment.

Payments & Refunds

Click on the Book button and you will be directed to our payment gateway where you can choose your preferred type of payment. We support many types of payment, credit cards, PayPal, WeChat pay, Alibaba.
For full information on cancellations and refunds, please refer to our Terms & Conditions
We have two payment solutions:
  • Full payment upon booking
  • Monthly Payments for the 1 year programmes (includes joining fee with the first payment)

Returning Students

Please contact us for more information.

Technology Requirements

Click here to get the detailed guide of how to join your class.
A Windows 10 PC or Laptop device, or an iPad IOS 13 or higher. A webcam is essential, and we recommend using headphones for an optimal experience.
You will need access to Microsoft Teams. Students are sent their login details via email upon enrolment.

Bookings & Availability

The minimum age for our courses is 6 and the maximum age is 12.
Yes, we offer courses for students who are new to learning English.
We send an invoice upon receipt of payment.
If your course includes a UK public holiday there is no lesson on that day and your course will be extended. Assumption of Mary (15/08) and All Saints Day (01/11) are also considered non-teaching days. You will be notified in advance. Check out our holiday calendar here.

Scheduling

All our classes are 30 minutes.
We offer a range of class times for either 5 or 3 days a week programme. To see the available class times and days, please visit our booking page.
Classes start and end punctually. We strongly recommend that students are ready to begin the class on time.
You can access a recording of the missed lesson to catch up on what was taught. Missed classes are not rescheduled or refunded.
If your teacher is ill during the course, we will organise a cover teacher to take your lesson. If no cover teacher is available, we will simply defer the lesson and extend the length of the course.